Our Policies
LIVE (ON-SITE) COURSES
Cancellation: IM reserves the right to determine the appropriate recourse for any CE activity for unforeseeable circumstances, such as a natural or man-made disaster, or in the event not enough attendees enroll in the course. To receive a full refund or course transfer, you must submit your request in writing (via U.S. certified mail or email) within 30 days of the date of notification.
Participants who wish to cancel their registration must do so in writing. Participants who notify IM of their cancellation in writing (via U.S. certified mail or email) 4+ weeks prior to the date of the course receive a full refund within 30 days of receipt of their notification. Participants who notify IM of their cancellation in writing (via U.S. certified mail or email) 2-4 weeks prior to the date of the course receive a 50% refund within 30 days of receipt of their notification. Participants who notify IM of their cancellation in writing (via U.S. certified mail or email) 1-2 weeks prior to the date of the course receive a voucher worth 50% of the course fee to attend another IM course. Participants who do not notify IM of their cancellation do not receive a refund.
Course Site Policy: IM Reserves the right to change location of course site up until 14 days before the course date. Please note we will not move the new location more than 30 miles from the original location. Registrants will be notified via e-mail if the location change occurs.
IM Snow Schedule: In the event that an IM course location has predicted snow fall, mass transit is still running and the roads are open, the snow schedule will go into effect. Courses will start 2 hours later than the regular start time and follow the agenda outlined below. If mass transit is not running, or authorities are recommending staying off the highways, the course will be rescheduled to a different date or you will have the option to be transferred to any course location, no refunds will be given.
Special Needs: Interactive Metronome requires that learning facilities provide documentation of ADA compliance and their ability to accommodate special needs of participants prior to booking a reservation. Instructors are made aware of participants that have physical, sensory, emotional and/or learning disabilities and their special needs requests in advance of the course. It is the responsibility of the instructor and/or designated support personnel to ensure that the proper accommodation has been met or to seek assistance from a facility liaison when necessary on the day of the course. Please email us at the time of your registration to notify us of any special needs or assistance you will require at the course (i.e. dietary, accommodations for physical disability etc.).
Food & Beverage: Morning and afternoon beverages and snacks will be served. Lunch will be on your own.
LIVE WEBINARS
Cancellation: IM reserves the right to determine the appropriate recourse for any CE activity for unforeseeable circumstances. Participants may only transfer to a webinar at a later date, no refunds are permitted.
SELF-STUDIES (including online webinar recordings & hard copy manuals)
Cancellation: IM reserves the right to determine the appropriate recourse for any CE activity for unforeseeable circumstances. Self-studies are non-refundable (including online webinar recordings and hard copy manuals/educational materials).’
SALES TAX
Orders placed in California, Florida, New Jersey, North Carolina or Texas are subject to tax.
